Gloveras Privacy Policy
Last updated: September 28, 2026
1. Introduction
This Privacy Policy describes how Gloveras (“we,” “us,” “our”) collects, uses, protects, and shares the personal data of its users (“you,” “your”). The Gloveras app is designed to connect you with the best restaurants serving African specialties and to provide fast delivery service to your home or workplace.
Protecting your personal data is our top priority. By downloading, accessing, or using the Gloveras app, you agree to the data processing practices described in this document.
2. Data we collect
To provide you with a seamless and personalized delivery service, we collect the following categories of data:
Profile and account information: Upon registration, we collect your first name, last name, email address, phone number, and a secure password.
Location and delivery data: To accurately deliver your orders, we record your delivery addresses (home, office, etc.) and specific instructions. With your explicit consent via your smartphone settings, we may access your real-time GPS location to optimize the selection of nearby restaurants and facilitate the delivery process.
Transaction and payment data: We process information regarding your purchases. Payments (bank cards, Mobile Money, e-wallets) are secured and processed by certified financial service providers. Gloveras never stores your full bank card numbers on its servers.
Order history and culinary preferences: We retain details of your orders, your favorite African dishes and restaurants, any reported allergies, as well as the reviews and ratings you provide.
Technical and usage data: We automatically collect data regarding the device you use (phone model, operating system version, IP address, unique device identifiers) as well as your activity within the app (session duration, pages viewed, crashes).
3. Use of your data
The information collected by Gloveras is used strictly for the following purposes:
Service execution: Processing your orders, forwarding preparation instructions to partner restaurants, and coordinating delivery with our couriers.
Communication: Sending you updates on your order status (preparing, en route, delivered) and payment receipts, and enabling our customer service team to assist you when needed.
Experience personalization: Suggesting local dishes, new restaurants, or promotional offers tailored to your tastes and order history.
Security and compliance: Detecting and preventing fraudulent activity, securing your transactions, and ensuring compliance with our Terms of Use.
Technical optimization: Analyzing app performance to fix bugs and improve the user interface.
4. Sharing your information
To ensure your meal arrives hot and promptly, we must collaborate with various parties. We share your data only in the following contexts:
Partner restaurants: We share your first name, order contents, order number, and any special notes (e.g., "no chili"). They do not have access to your personal phone number or payment details.
Partner couriers ("Riders"): Once the order is ready, the courier receives your first name, exact delivery address, access instructions, and phone number (often via a call-masking system) so they can contact you upon arrival.
Third-party service providers: We use trusted companies for server hosting, payment processing, sending confirmation SMS messages, and data analysis. These third parties are subject to strict confidentiality and security obligations. Legal obligations: We may be required to disclose your information to competent authorities if required by law, to comply with legal proceedings, or to protect the rights and safety of Gloveras and its users.
5. Data security and retention
We implement high-level technical and organizational security measures (data encryption, HTTPS/SSL protocols, strict access controls) to protect your information against loss, theft, or unauthorized access.
Your personal data is retained for as long as your Gloveras account remains active. If you decide to delete your account, we will remove your data from our active databases, with the exception of information (such as invoices) that we are legally required to retain for accounting and tax purposes.
6. Your rights and controls
In accordance with applicable data protection regulations, you retain full control over your information:
Right of access and modification: You can view and update your personal information at any time via the "My Profile" section of the app.
Right to deletion: You can request the permanent deletion of your Gloveras account and associated data directly through the app or by contacting our support team.
Location and notification management: You can revoke access to your GPS location or disable push notifications at any time via your smartphone settings.
Right to object: You can unsubscribe from our newsletters and promotional communications using the link provided for this purpose in our emails.
7. Cookies and trackers
The Gloveras app and website use device identifiers and similar technologies to maintain your session, remember your preferences (language, default city), and understand how you interact with our platform in order to improve it.
8. Privacy Policy updates
Gloveras reserves the right to modify this policy at any time to reflect changes in our services or applicable laws. In the event of a major change, we will notify you prominently within the app or via email before the changes take effect.
9. Contact Us
For any questions, requests for assistance, or complaints regarding the handling of your personal data, our team is at your disposal:
Email: privacy@gloverasapp.com
Customer Service: support@gloverasapp.com
Postal address: [Full physical address of Gloveras headquarters]
Délégué à la Protection des Données (DPO) : manetooapp@gmail.com
